Kiwi & Icecream
FREIGHT AND HANDLING CHARGES
Please ensure you select the correct shipping option at checkout before you make your payment. Our standard shipping option for New Zealand-wide CBD and residential addresses costs a flat fee of $7, unless your order includes an item that requires custom shipping. Our New Zealand-wide rural delivery option costs a flat fee of $12, unless your order includes an item that requires custom shipping.
Unsure of your postcode? You can check your shipping address HERE to check the suburb or town and get the postcode.
Custom shipping products are those that are larger and/or heavier items. Due to ongoing changes in courier costs, it has become impossible for us to estimate these shipping costs ahead of time. All items that require custom shipping are identified in their product description on our website.
When an order includes an item that requires custom shipping, no shipping fees are added at checkout as we seek a quote from our courier provider after we receive your order. If you would like a quote for shipping prior to placing your order, please feel welcome to call us on 06 355 4540 between 9.30am and 5pm Monday to Friday, or email us on firstname.lastname@example.org
We will advise you, either by email or phonecall, of the actual shipping charge and will not send the goods without your approval and payment of the charges. In cases where the shipping is more than you're willing to spend, a refund is able to be issued immediately. Click and Collect is also an option if you're local.
Orders are delivered by NZ Couriers and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery. If no one is home when delivery is attempted a card will be left advising the date and time of attempted delivery. One more attempt will be made to deliver your order, after that you will be required to pick it up from your nearest NZ Couriers office. Please make sure you bring ID with you when picking up the parcel, otherwise it will not be released.
Under normal circumstances your order will be dispatched within 2 business days and arrive within a week. Please note that your order may be sent in more than one parcel.
Dispatch and delivery days are Monday to Friday.
Please be aware that some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. We cannot deliver to Post Office Boxes or Private Boxes. We do not deliver outside New Zealand, however orders may still be placed from overseas with a New Zealand delivery address.
CANCELLING YOUR ORDER
If you wish to cancel your order please contact us at 06 355 4540 or email@example.com as soon as possible.
If you cancel before your order is dispatched you will receive a full refund.
However, if the goods have already been sent to you, at the time of cancellation, you will not be able to cancel your order. You will need to follow the returns process and your shipping charges will not be refunded.
If you have questions about our shipping costs or any shipping issues, please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday, or email us on firstname.lastname@example.org.
HOW TO RETURN A PRODUCT
If your order arrives and you decide that it’s ‘not you’, we are happy to exchange it for another product of the same value (please bear in mind that additional shipping charges will apply). If you would like to return a product please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email email@example.com to arrange this. Please make sure you have your order details handy.
IF WE’VE SENT YOU A FAULTY PRODUCT
We apologise if you have received a product that is faulty, and while we do our best to ensure that all products we sell are in good condition when they leave our store, there is always a risk that we’ll miss something and we sincerely regret any inconvenience this causes. You are welcome to an exchange or refund and we ask that you contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email firstname.lastname@example.org within 7 days of receiving the order. Please make sure you have your order details handy.
IF WE’VE SENT YOU THE WRONG PRODUCT
We apologise if we’ve sent you the wrong product, and sincerely regret any inconvenience this may cause. Please contact us immediately on 06 355 4540 between 9.30am and 5pm Monday to Friday or email email@example.com and we will send the item you originally ordered and arrange for pick-up of the incorrect item we sent at the same time.
If you suspect your product has been damaged during delivery please keep all original packaging as our courier will collect the entire package, and will need to inspect it. Please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email firstname.lastname@example.org within 7 days, and we will make arrangements with the courier to collect. We will endeavour to send you a replacement as soon as possible.
OUT OF STOCK ITEMS
We are a small business and our Inspire Me Store in Palmerston North is also our warehouse. While we do our best to ensure that our stock levels are correct, we sometimes find that the system says we have more of something than we actually do (e.g. shoplifting). If the product you ordered is not available we will contact you and give you the opportunity to choose from the following…
- Wait for us to get one for you
- Choose another item