Kia ora! Please ensure you have selected your preferred shipping option. | Standard NZ $10.00 | Rural NZ $15.00 | Pick up in-store is offered to customers with a Manawatu shipping address. If you dont have one, then feel free to enter ours, 140 The Square, Palmerston North.

Shipping & Delivery Policy

FREIGHT AND HANDLING CHARGES

Please ensure you select the correct shipping option at checkout before you make your payment.

Our New Zealand-wide standard shipping option for CBD and residential addresses costs a flat fee of $10, unless your order includes an item that is large or heavy, then additional shipping charges will be specified in the product description. 

Our New Zealand-wide rural delivery option costs a flat fee of $15, unless your order includes an item that is large or heavy, then additional shipping charges will be specified in the product description. 

We do have some items that are so heavy or fragile that we have made them pick-up only items. Sometimes we are able to help package them if you'd like to arrange your own carrier, but not all items are easily packaged or covered by carrier insurance, so please call us to discuss prior to placing the order.

    Unsure of your postcode? You can check your shipping address HERE to check the suburb or town and get the postcode.

    Please feel welcome to call us on 06 355 4540 between 9.30am and 5pm Monday to Friday, or email us on michelle@inspiremeonline.co.nz

    Orders are delivered by NZ Couriers and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery. If no one is home when delivery is attempted a card will be left advising the date and time of attempted delivery. One more attempt will be made to deliver your order, after that you will be required to pick it up from your nearest NZ Couriers office. Please make sure you bring ID with you when picking up the parcel, otherwise it will not be released.

    Under normal circumstances your order will be dispatched within 2 business days and arrive within a week. Please note that your order may be sent in more than one parcel.

    Dispatch and delivery days are Monday to Friday.

    Please be aware that some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. We cannot deliver to Post Office Boxes or Private Boxes. We do not deliver outside New Zealand, however orders may still be placed from overseas with a New Zealand delivery address.

    CANCELLING YOUR ORDER

    If you wish to cancel your order please contact us at 06 355 4540 or michelle@inspiremeonline.co.nz as soon as possible.

    If you cancel before your order is dispatched you will receive a full refund.

    However, if the goods have already been sent to you, at the time of cancellation, you will not be able to cancel your order. You will need to follow the returns process and your shipping charges will not be refunded.

    MORE INFORMATION

    At present we offer payment solutions through AFTERPAY and LAYBUY.

    If you have questions about our shipping costs or any shipping issues, please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday, or email us on michelle@inspiremeonline.co.nz