Shipping & Delivery Policy

FREIGHT AND HANDLING CHARGES

Please ensure you select the correct shipping option at checkout before you make your payment.

Our New Zealand-wide standard shipping option including rural delivery costs a flat fee of $10. We also offer Click & Collect from the NZ Couriers Depot in Palmerston North for a flat fee of $3 - considerably less than they charge us.

Unsure of your postcode? You can check your shipping address HERE to check the suburb or town and get the postcode.

Orders are delivered by NZ Couriers and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery. If no one is home when delivery is attempted a card will be left advising the date and time of attempted delivery. One more attempt will be made to deliver your order, after that you will be required to pick it up from your nearest NZ Couriers office. Please make sure you bring ID with you when picking up the parcel, otherwise it will not be released.

Under normal circumstances your order will be dispatched within 2 business days and arrive within a week, often sooner. Please note that your order may be sent in more than one parcel.

Dispatch and delivery days are Monday to Friday.

Please be aware that some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. We cannot deliver to Post Office Boxes or Private Boxes. We do not deliver outside New Zealand, however orders may still be placed from overseas with a New Zealand delivery address.

CANCELLING YOUR ORDER

If you wish to cancel your order, please contact me at michelle@inspiremeonline.co.nz as soon as possible. If you cancel before your order is dispatched, you'll receive a full refund.

However, if the goods have already been sent to you, at the time of cancellation, you will not be able to cancel your order. You will need to follow the returns process and your shipping charges will not be refunded.

MORE INFORMATION

At present we offer payment solutions through AFTERPAY with a minimum order of $50 (maximum order of $2000).

If you have questions about our shipping costs or any shipping issues, please contact me at michelle@inspiremeonline.co.nz