Returns Policy

HOW TO RETURN A PRODUCT

If your order arrives and you decide that it’s ‘not you’, we're happy to exchange it for another product of the same value (please bear in mind that additional shipping charges will apply). If you would like to return a product please email me at michelle@inspiremeonline.co.nz to arrange this. Please make sure you have your order details handy.

IF WE’VE SENT YOU A FAULTY PRODUCT

We apologise if you have received a product that is faulty, and while we do our best to ensure that all products we sell are in good condition when they leave us, there is always a risk that we’ll miss something and we sincerely regret any inconvenience this causes. You are welcome to an exchange or refund and we ask that you email me at michelle@inspiremeonline.co.nz as soon as possible, and ideally within 7 days of receiving the order. Please make sure you have your order details handy.

IF WE’VE SENT YOU THE WRONG PRODUCT

We apologise if we’ve sent you the wrong product, and sincerely regret any inconvenience this may cause. Please email me at michelle@inspiremeonline.co.nz and we'll send the item you originally ordered and arrange for pick-up of the incorrect item we sent at the same time.

DAMAGED PRODUCT

If you suspect your product has been damaged during delivery please keep all original packaging as our courier will collect the entire package, and will need to inspect it. Please email me at michelle@inspiremeonline.co.nz as soon as possible, and ideally within 7 days of receiving the order, and we'll make arrangements with the courier to collect. We will endeavour to send you a replacement as soon as possible.

OUT OF STOCK ITEMS

We're a small business, and while we do our best to ensure that our stock levels are correct, we sometimes find that the system says we have more of something than we actually do. If the product you ordered is not available we'll contact you by phone or text in the first instance, and via email if we don't get a response within two days, and give you the opportunity to choose from the following…

• Refund
• Wait for us to get one for you
• Choose another item