HOW TO RETURN A PRODUCT
If your order arrives and you decide that it’s ‘not you’, we are happy to exchange it for another product of the same value (please bear in mind that additional shipping charges will apply). If you would like to return a product please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email email@example.com to arrange this. Please make sure you have your order details handy.
IF WE’VE SENT YOU A FAULTY PRODUCT
We apologise if you have received a product that is faulty, and while we do our best to ensure that all products we sell are in good condition when they leave our store, there is always a risk that we’ll miss something and we sincerely regret any inconvenience this causes. You are welcome to an exchange or refund and we ask that you contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email firstname.lastname@example.org within 7 days of receiving the order. Please make sure you have your order details handy.
IF WE’VE SENT YOU THE WRONG PRODUCT
We apologise if we’ve sent you the wrong product, and sincerely regret any inconvenience this may cause. Please contact us immediately on 06 355 4540 between 9.30am and 5pm Monday to Friday or email email@example.com and we will send the item you originally ordered and arrange for pick-up of the incorrect item we sent at the same time.
If you suspect your product has been damaged during delivery please keep all original packaging as our courier will collect the entire package, and will need to inspect it. Please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email firstname.lastname@example.org within 7 days, and we will make arrangements with the courier to collect. We will endeavour to send you a replacement as soon as possible.
OUT OF STOCK ITEMS
We are a small business and our Inspire Me Store in Palmerston North is also our warehouse. While we do our best to ensure that our stock levels are correct, we sometimes find that the system says we have more of something than we actually do (e.g. shoplifting). If the product you ordered is not available we will contact you and give you the opportunity to choose from the following…
- Wait for us to get one for you
- Choose another item