A Complaint Free World
FREIGHT AND HANDLING CHARGES
A $7 delivery charge will be added to your order before you make your payment, unless your order includes an item that requires custom shipping, in which case we will contact you with a price for your parcel (these items are identified on their page). For more information see Custom Shipping Requirements below.
Unsure of the address you want to send to?
You can check your shipping address HERE to check the suburb or town and get the postcode.
Custom Shipping Requirements
Certain items that need special shipping will be identified in the description on the product page. They may be over-sized, particularly heavy, or simply need special care for sending. We will advise you by email of the actual shipping charge and will not send the goods without your approval of the charges. Click and Collect may be a useful option in this case, depending on your location.
Orders are delivered by NZ Couriers and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery. If no one is home when delivery is attempted a card will be left advising the date and time of attempted delivery. One more attempt will be made to deliver your order, after that you will be required to pick it up from your nearest NZ Couriers office. Please make sure you bring ID with you when picking up the parcel, otherwise it will not be released.
Under normal circumstances your order will be dispatched within 2 business days and arrive within a week. Please note that your order may be sent in more than one parcel.
Dispatch and delivery days are Monday to Friday.
Please be aware that some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. We cannot deliver to Post Office Boxes or Private Boxes. We do not deliver outside New Zealand, however orders may still be placed from overseas with a New Zealand delivery address.
CANCELLING YOUR ORDER
If you wish to cancel your order please contact us at 06 355 4540 or email@example.com as soon as possible.
If you cancel before your order is dispatched you will receive a full refund.
However, if the goods have already been sent to you, at the time of cancellation, you will not be able to cancel your order. You will need to follow the returns process and your shipping charges will not be refunded.
If you have questions about our shipping costs or any shipping issues, please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday, or email us on firstname.lastname@example.org.
HOW TO RETURN A PRODUCT
If your order arrives and you decide that it’s ‘not you’, we are happy to exchange it for another product of the same value (please bear in mind that additional shipping charges will apply). If you would like to return a product please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email email@example.com to arrange this. Please make sure you have your order details handy.
IF WE’VE SENT YOU A FAULTY PRODUCT
We apologise if you have received a product that is faulty, and while we do our best to ensure that all products we sell are in good condition when they leave our store, there is always a risk that we’ll miss something and we sincerely regret any inconvenience this causes. You are welcome to an exchange or refund and we ask that you contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email firstname.lastname@example.org within 7 days of receiving the order. Please make sure you have your order details handy.
IF WE’VE SENT YOU THE WRONG PRODUCT
We apologise if we’ve sent you the wrong product, and sincerely regret any inconvenience this may cause. Please contact us immediately on 06 355 4540 between 9.30am and 5pm Monday to Friday or email email@example.com and we will send the item you originally ordered and arrange for pick-up of the incorrect item we sent at the same time.
If you suspect your product has been damaged during delivery please keep all original packaging as our courier will collect the entire package, and will need to inspect it. Please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday or email firstname.lastname@example.org within 7 days, and we will make arrangements with the courier to collect. We will endeavour to send you a replacement as soon as possible.
OUT OF STOCK ITEMS
We are a small business and our Inspire Me Store in Palmerston North is also our warehouse. While we do our best to ensure that our stock levels are correct, we sometimes find that the system says we have more of something than we actually do (e.g. shoplifting). If the product you ordered is not available we will contact you and give you the opportunity to choose from the following…
- Wait for us to get one for you
- Choose another item